GMTS (Tayside) Ltd Terms and Conditions

  1. GMTS (Tayside) Ltd shall make the services of an instructor available to the customer for the sole purpose of giving the customer motorcycle rider training at the agreed rate per lesson or course.
  2. GMTS (Tayside) Ltd shall have the right to substitute another instructor for the purposes of giving all or any of the lessons if the proposed instructor is not available for any reason.
  3. The instructor reserves the right to cancel or re-arrange a lesson where the weather conditions prevailing at the time would make it unsafe to proceed with the lesson without cost to the customer.
  4. A valid provisional or full licence acting as a provisional both photocard and paper counterpart or older style licence with valid passport must be made available to the instructor at all times during training. If a licence is found to be invalid the customer will forfeit all or part of the training fee.
    It is also a good idea to read an up-to-date Highway Code before any training commences.
  5. If an invalid licence or no licence is produced or the customer cannot comply with the eyesight test the session cannot proceed.
  6. We will provide a helmet, and gloves, jacket and waterproofs CAN be loaned if ordered at time of booking for training but sensible warm, strong clothing and boots (NOT trainers) are required for effective instruction and safety. The instructor may cancel or re-arrange the session if the customer's clothing is deemed to be compromising safety.
  7. If the customer cancels where the instructor considers the weather conditions prevailing would not compromise safety or does not comply with any of the previous stated conditions then the customer would forfeit the training fee or deposit for that session.
  8. In the case of Compulsory Basic Training if the customer does not reach the required standard on the first attempt the customer will be allowed one further attempt free of charge (excluding special offers) if arranged on the day of the CBT dependant on the training schedule.
  9. A deposit is required to book courses. The customer will be advised of the amount and the balance payable before start of course.
  10. Courses must start on time. If a customer is late for whatever reason they will forfeit the fee or deposit for that session if it has already started.
  11. All payments made for training are based on the course being taken in an agreed and reasonable time. If training is adversely affected by an interruption because of circumstances outwith the control of GMTS (Tayside) Ltd and progress is delayed unreasonably, GMTS (Tayside) Ltd reserves the right to make an additional charge for training. Any interruption in training in excess of 28 days would be deemed unreasonable.
  12. In the event a customer uses their own machine for training purposes it must be in a roadworthy condition, with regulation "L" plates, and comply with all applicable regulations and legislation and the customer must make available to the instructor the required legal documents such as insurance certificate, a valid MoT certificate (if applicable) and a valid road fund licence (tax disc). GMTS (Tayside) Ltd reserves the right to refuse to train a customer on their own machine if it does not comply with the necessary legal requirements and consequently the forfeit of the training fee or deposit for that session. Any damage caused to the customer's own machine whilst being used for training is the responsibility of the customer. If you are taking a motorcycle test then it must have a MPH speedo (no stickers or overlays) and is suitable for the test you wish to take, i.e., (A1, A2 etc). In short the responsibility for ensuring that your bike is suitable and eligible for test is yours.
  13. The instructor has the right to halt or suspend the training of a customer if they believe the customer to be under the influence of alcohol or drugs. If you are overtired, or feel unwell at any time during your course, please pull over in a safe place and bring this to the attention of your instructor.
  14. The practical test fees will be forfeited by the customer under the following circumstances.
  15. a) Failure by the customer to present the necessary documentation at the time of the tests. (BOTH parts of licence, CBT certificate, Theory Test Pass certificate, Module 1 Pass certificate)
    b) Failure by the customer to attend or be in time for the tests for any reason.
    c) Failure by the customer to complete the recommended course prior to the tests.

  16. A theory test pass must be obtained by the customer before a Module1 test can be reserved
  17. The instructor retains the right to withdraw the customer from the intended practical tests if the instructor believes that the required standards of safety and control have not or will not be achieved within the necessary time constraints. Where applicable alternative test dates may be arranged and/or tests be taken on a smaller capacity machine.
  18. GMTS (Tayside) Ltd requires at least 4 clear working days notice for normal lessons and 18 days clear working days notice for intensive courses before cancellation. A clear working day is one full day Monday to Friday. If this notice is not given all or part of the training fees will be forfeited.
  19. GMTS (Tayside) Ltd shall not be liable for any loss or damage to your property, nor death or injury, unless due to negligence or other failure of GMTS (Tayside) Ltd to perform its obligations under general law. In the unlikely event of an accident, GMTS (Tayside) Ltd have in place Public Liability Insurance and Motor Insurance in order to ensure that you have the best protection possible whilst training with us.
  20. Gift vouchers are are non-transferable and are valid for six months from date of issue.

Quality Award Procedure:

 

Customer Service Pledge:

 

Customer Complaints:

GMTS (Tayside) Ltd aims to deliver a quality motorcycle training experience as defined within the framework of the DVSA National standard for driver and rider training. Any failure on our part to achieve this could be reason for complaint. If you consider:

  1. we have failed to do something we should have done
  2. we have done something badly
  3. we have treated you unfairly or discourteously

Sometimes GMTS (Tayside) Ltd cannot do all you ask. This may be because of lack of resources or for other reasons. If, however, something cannot be done you deserve an explanation.
Suggestions for improvements are also welcome.

  1. In the first instance, please discuss your complaint with your Instructor.
  2. If you feel that your complaint has not been dealt with suitably, then complain verbally to Margaret or Fergus Mitchell, who can be reached on 07584 513762 or 01250 874432 and she/he will attempt to resolve it to your satisfaction there and then.
  3. If you are not happy with her/his response, you can put your complaint in writing to the Directors, GMTS (Tayside) Ltd., Welton Road, Blairgowrie, PH10 6NB,  who will  look at your complaint in depth and respond to you in writing. We will aim to respond (in writing) to all complaints within 28 days detailing what action is being taken or an explanation.

 



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